Launchpad: An Introduction to the Course

Welcome! This lecture provides an overview of the course and the supplementary documents supplied. It also includes some shameless nagging that you do the included exercises as a way to fulfill MY goal of having the course prove well worth the price you paid for it - both by saving you money in expenses and earning you new sources of revenue. All of this is with the goal of enabling you to provide effective, caring service to the public - and to survive and thrive in doing so.